Privacy Policy

PRIVACY POLICY

Written and reviewed May 2018 in compliance with GDPR

JK Home Improvements Limited take your privacy and the security of your data seriously. Data we require from potential customers are contact details such as name, address, contact telephone numbers and email address. It is important that we take these details to enable us to provide a written quotation and carry out adequate survey of your property. This data is also required in order for us to prepare a written contract between the customer and JK Home Improvements Limited as required as a member of FENSA.

We primarily rely on customers to contact us via email or telephone, data provided is not sold to a third party or used for our marketing purposes. We do however, like to send existing customers a Christmas card as a personal expression of our thanks for your custom.

Customers who have had installations completed by JK Home Improvements Limited will be passed to both GGFi and FENSA for the purpose of deposit insurance, 10 year insurance backed guarantees and registration to comply with relevant and legally required building regulations. Customers will receive certification for both and JK Home Improvements are legally obliged to pass on this data as part of the Competent Person Scheme for self-certification.

Customer data may also be passed to a third party such as builder, surveyor, locksmith or scaffolder for the purposes of quotation and/or associated work/repair; but only with prior customer permission. This permission will be taken verbally and not require a written confirmation.

Data may also be passed to people that may work for, or sub-contract to JK Home Improvements in circumstances where additional help is required. Customer will always be informed prior to any work being carried out, if it is necessary to pass data to a third party for either quotation of installation purposes.

Information may also be passed to TGAS arbitrators, solicitors or debt collection agencies should the customer fail to make payment or has lodged a complaint against JK Home Improvements Limited.

All contact details and installation data are kept securely with JK Home Improvements Limited in hard copy format and digitally for a period of 10 years only, to ensure we can honour necessary guarantees as part of our terms and conditions. Quotation details collected by JK Home Improvements Limited are regularly and securely destroyed after a period of one year and will not be shared with any other company.

Any imagery or photos used by JK Home improvements used for advertising purposes will only be used with the customers permission.

Customers have the right to access personal data we may hold ask us to remove them from our database at any time. However, for legal reasons we are unable to remove them from either the FENSA or GGFi registration systems.

As a company JK Home Improvements Limited are continually looking to review working practices and strive to offer best possible service to our customers at all times which includes the respectful use of their personal information. Should any customer have a complaint with our procedures or policies we would require they notify us as soon as possible in writing. For further information please write to us at: JK Home Improvements Limited 296, Brook Lane, Sarisbury Green, Southampton, Hampshire SO31 7DP.

How to Complain

We hope that we can resolve any query or concern you raise about our use of your information.

The General Data Protection Regulation also gives you right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at: https://ico.org.uk/concerns/ or telephone: 030 3123 1113.

Changes to this Privacy Policy

We keep our privacy notice under regular review.

How to contact us:

Please contact us if you have any questions about this privacy notice or the information we hold about you.

If you wish to contact us please send and email us or write to JK Home Improvements Limited at: 296 Brook Lane Sarisbury Green Southampton Hampshire SO31 7DP or call: 01489 481523

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